Refund Policy

Last Updated: July 2026

Famcierge aims to provide reliable, high‑quality support for older adults and peace of mind for families. This Refund Policy explains how refunds are handled for sessions, subscriptions, and cancellations.

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1. Single Sessions

Single sessions may be refunded if canceled at least 24 hours before the scheduled visit. Cancellations made with less than 24 hours’ notice are not eligible for a refund.

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If Famcierge must cancel a session for any reason, clients may choose a full refund or a complimentary rescheduled visit.

2. Subscription Tiers

Subscription plans are billed monthly and include a set number of one‑hour visits. Refunds for unused visits are not offered; however, families may request a pause or adjustment to future billing cycles.

If a client experiences a medical event or hospitalization that prevents visits for the remainder of the billing period, Famcierge will work with families to provide a fair credit toward the next month.

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3. Missed Visits

If a client is not home or unavailable at the scheduled time, the visit is considered completed and is not eligible for refund. We encourage families to notify us promptly if schedules change.

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4. Service Concerns

If you are dissatisfied with a visit or believe the service did not meet expectations, please contact us within 48 hours. We will review the concern and may offer a partial refund, credit, or complimentary visit at our discretion.

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5. How Refunds Are Issued

Approved refunds are processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

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6. Contact

For questions or refund requests, please contact: billing@famcierge.com